Online Store Return Policy

Thank you for your purchase. We hope you are happy with your products. However, if you are not completely satisfied with your purchase, you can return it to us for a refund or store credit. Please see below for more information on our return and exchange policy.


*All returns must be postmarked within thirty-one (31) days of the purchase date. *All returned items must be in new and unopened condition in its original packaging.

Return Process

To return an item, place it securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Serenity Aesthetics
Suite 202, 2689 Pandosy St,
Kelowna, BC V1Y 9V9

Please note, customers are responsible for all return shipping charges. We recommend that you use a trackable method to mail your return.


After we receive your returned item and inspect its condition, we will process your refund or exchange. Refunds will be sent to your original method of payment.

Please allow at least fifteen (15) days from our receipt of your item to process your return. Refunds might take 5-7 business days to post to your credit card statement, depending on your bank. We will notify you by email when your return has been processed.

*Please note a 15% restocking fee will be charged for all returns.


*All clearance / sales items are final sale and ineligible for return.


Questions or concerns about our return policy? Please contact us at 250-768-0309 or email